Terms and Conditions | Mew Kitchen
Last Updated: August 2026
Welcome to Mew Kitchen, your source for commercial kitchen equipment and professional kitchen solutions. By accessing or using our website, you agree to the following Terms and Conditions.
1. Product Information
Mew Kitchen provides commercial kitchen equipment, stainless steel fabrications, cooking equipment, bakery equipment, refrigeration, food preparation equipment, and other kitchen products.
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and features are accurate. However, minor variations may occur, and product specifications or availability may change without prior notice.
2. Product Prices and Quotations
Prices may not be displayed for all commercial kitchen equipment. Customers can contact Mew Kitchen through WhatsApp or our other contact channels to request a quotation.
The final price may depend on product specifications, quantity, customization, availability, delivery location, and other applicable charges.
3. Orders and Confirmation
A product inquiry or WhatsApp conversation does not automatically confirm an order.
An order is confirmed only after the customer and Mew Kitchen agree on the product, specifications, quantity, price, delivery arrangements, and payment terms.
4. Customized and Made-to-Order Equipment
Some commercial kitchen equipment may be customized or manufactured according to customer requirements.
Customers should confirm all specifications, including dimensions, material, design, capacity, electrical requirements, gas requirements, and other details before production begins.
Customized or made-to-order products may not be cancelled or returned after production has started, except where applicable under our Refund and Returns Policy.
5. Delivery
Delivery times may vary depending on the product, customization, availability, order quantity, and delivery location.
Mew Kitchen will provide an estimated delivery timeframe where possible. Delays caused by manufacturers, suppliers, transportation, import procedures, weather, or other circumstances beyond our reasonable control may occur.
6. Payment Terms
Payment terms may vary depending on the product and agreed quotation.
Customers may be required to make an advance payment, partial payment, or full payment before production, dispatch, or delivery.
For customized or made-to-order equipment, advance payment may be required before manufacturing begins. The applicable payment terms will be communicated and agreed upon before the order is confirmed.
7. Returns and Refunds
Returns, exchanges, and refunds are subject to our Refund and Returns Policy.
Customers should contact Mew Kitchen as soon as possible if a product is received damaged, defective, incorrect, or does not match the agreed specifications.
8. Warranty
Where applicable, products may be covered by a manufacturer’s warranty or Mew Kitchen warranty.
Warranty coverage may vary by product. Warranty generally does not cover damage caused by misuse, improper installation, unauthorized modification, negligence, or normal wear and tear.
9. Website Use
You agree to use the Mew Kitchen website only for lawful purposes.
You must not attempt to damage, disrupt, hack, or gain unauthorized access to the website or its systems.
10. Intellectual Property
All website content, including logos, text, images, graphics, product descriptions, and designs, belongs to Mew Kitchen or its respective owners unless otherwise stated.
Content may not be copied, reproduced, modified, or commercially used without permission.